The H. C. Olsen Construction Company has an extensive and very knowledgeable staff of field and office employees. All of its Managers and about half of its project superintendents have over twenty years of work experience. This experience is shared with workers on a regular basis at both tailgate safety meetings held at job sites and at formal field employee and superintendent meetings held at the company training facility. In addition to ongoing training on OSHA and client topics (including the extensive AT&T national “Network Awareness Training”), most field employee meetings include a “lessons learned” segment where a specific project is reviewed and the important lessons to be learned are stressed to all workers.

Olsen’s responsiveness is perhaps best shown in its commitment to providing emergency responses to its clients.
Olsen has always maintained twenty-four-hour emergency response capabilities. The office’s voice messaging system provides callers with the appropriate guidelines to enable them to contact any one of several Olsen employees who are always on call. Olsen’s project managers, superintendents, and almost all its field personnel have company-issued cellular phones. Olsen’s 70+ field workers live throughout the Southern California area. Olsen has established twenty-four-hour access to equipment/tool rental yards and cooperative agreements with electrical, mechanical, and plumbing contractors. In times of need, Olsen can respond at a moment’s notice. Olsen has assisted its clients during major disasters like earthquakes and building fires; but it has also performed such relatively minor but necessary activities like repairing broken windows, securing buildings after attempted break-ins, and opening non­functioning electronic gates to allow employees access to buildings.

The H. C. Olsen Construction Company has an extensive and very knowledgeable staff of field and office employees. All of its Managers and about half of its project superintendents have over twenty years of work experience. This experience is shared with workers on a regular basis at both tailgate safety meetings held at job sites and at formal field employee and superintendent meetings held at the company training facility. In addition to ongoing training on OSHA and client topics (including the extensive AT&T national “Network Awareness Training”), most field employee meetings include a “lessons learned” segment where a specific project is reviewed and the important lessons to be learned are stressed to all workers.

Olsen is deeply committed to its quality and safety programs. Its full-time quality manager and full-time safety manager 1) assess current performance via client satisfaction surveys and project safety inspections, 2) train at regular intervals to improve worker skill levels and to address any opportunities for improvement that have been identified, 3) evaluate results over time to ensure continuous improvement, and 4) benchmark client satisfaction survey results with general contractors performing similar work nationwide to ensure superior performance.